Privacy Policy

Last updated: July 9, 2026

This Privacy Policy describes how Sentinel Detect collects, uses, and protects your personal information when you interact with our services. We are committed to safeguarding your data and maintaining transparency about our practices.

Who We Are

We operate machine learning-powered fraud detection systems and anomaly alert solutions designed for payment processors across Vancouver and beyond. As the data controller, we are responsible for ensuring your information is handled in compliance with applicable privacy regulations and in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our services:

• Account Information: When you register, we collect your name, email address, phone number, business details, and billing information.
• Transaction Data: We process transaction patterns and payment details necessary to detect fraudulent activity and anomalies in real time.
• Usage Information: We track how you interact with our platform, including login times, feature usage, and dashboard activities.
• Technical Data: Our servers automatically log IP addresses, browser type, device information, and system activity for security and performance purposes.
• Communication Records: We retain emails, support messages, and inquiries you send us to address your questions and concerns.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is required to fulfill our service agreement with you and deliver fraud detection functionality.
• Legitimate Interest: We process data to improve our services, maintain security, and prevent fraudulent activity that could harm our users and the payment ecosystem.
• Compliance with Law: We may process information to comply with legal obligations, court orders, or regulatory requirements in Canada and applicable jurisdictions.
• Consent: Where required, we obtain your explicit consent before processing sensitive data or using cookies for non-essential purposes.

How We Use Your Information

Your data enables us to deliver comprehensive fraud detection and anomaly alert services:

• Analyzing transaction patterns to identify suspicious activity in real time
• Training and improving our machine learning models for greater accuracy
• Personalizing your dashboard and alerts based on your business profile
• Providing technical support and responding to your service requests
• Sending service updates, security alerts, and important policy notifications
• Conducting security audits and maintaining system integrity
• Complying with regulatory requirements and legal obligations

Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal requirements. Here are our specific retention periods:

After these periods, we securely delete or anonymize your information unless legal obligations require continued retention.

Your Privacy Rights

You have important rights regarding your personal information. Depending on your jurisdiction, you may be entitled to:

• Right of Access: You can request a copy of all personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete data.
• Right to Deletion: In certain circumstances, you can request deletion of your personal information.
• Right to Data Portability: You can request your data in a structured, portable format to transfer to another service provider.
• Right to Withdraw Consent: You may withdraw consent for specific processing activities at any time.
• Right to Object: You can object to processing based on legitimate interest or other grounds.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, maintain your session, and analyze how you use our services. We use both essential cookies (required for functionality) and non-essential cookies (for analytics and personalization). You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing core features, though your experience may be limited.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure servers, access controls, and regular security audits. However, no system is completely secure. We encourage you to use strong passwords and protect your account credentials. We cannot guarantee absolute security of data transmitted over the internet, but we continuously work to maintain the highest standards.

Third-Party Sharing

We do not sell or share your personal information with third parties for marketing purposes. We may share your data only when necessary to provide our services, such as with payment processors, cloud infrastructure providers, or professional advisors. All third parties are bound by confidentiality agreements. We may also disclose information when required by law, court order, or regulatory authority.

International Data Transfers

Your information may be transferred to, stored in, or processed in countries other than Canada. These jurisdictions may have different data protection laws. By using our services, you consent to such transfers. We ensure that any international transfers comply with applicable privacy regulations and that appropriate safeguards are in place to protect your information.

Supervisory Authority and Complaints

If you believe we have violated your privacy rights or mishandled your personal information, you have the right to lodge a complaint with the appropriate data protection authority. For residents in Canada, you may contact the Office of the Privacy Commissioner of Canada (OPC). You also have the right to pursue any other legal remedies available to you under applicable privacy laws.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our services following such notification constitutes your acceptance of the updated policy.